Essential Rules (cont’d)
- Keep an eye on the grand picture.
- Too many hand-offs create too many likely points of failure.
- Creating a new process is a major project.
- Use digital systems to route problems immediately.
- Use digital communication to redefine the boundaries.
- Transform every process into just in time delivery.
- Use digital delivery to eliminate the middleman.
- Use digital tools to help people solve problems for themselves.